Communication Solutions

Multi branch connectivity

We provide comprehensive physical access control solutions to secure your facilities, assets, networks and cloud resources. Our physical access control solutions are designed deliver sophisticated security solutions that secure your facilities, assets, networks and cloud resources.

IP Telephony

Telephony is, simply put, the technology that allows individuals to communicate with each other over a distance, and IP telephony is that aspect of communication that is carried out over the internet. IP telephony is becoming an increasingly popular form of communication, often replacing traditional telephone systems.

Voicemail System

A voicemail system is a centralized system used in businesses for sending, storing and retrieving audio messages, just like an answering machine would do at home. Voicemail systems make a Phone System more flexible and powerful by allowing information and messages to pass between users even when one of them is not present.

Interactive Voice Response Systems

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. 

Call Recording System

Call recording software enables you to record telephone conversations either over a PSTN (Public Switched Telephone Network) or VoIP (Voice over IP) in a digital audio file format. It also provides you with the ability to retrieve, playback, store and share call recordings. Call recording software should not be confused with call monitoring technology such as call logging . Its sole purpose is to record the phone conversation taking place between individuals. 

Call Monitoring System

Call monitoring is the process of listening to live or previously recorded calls in order to audit the performance of call representatives, improve sales or marketing efforts, score the call for leads, and/or develop sales or support strategies.

Call centers or customer support are often the first businesses that come to mind when determining who uses call monitoring. We tend to associate call monitoring with quality control and training. 

Unified Messaging Solutions

Unified Messaging is the integration of different forms of communication media (e-mail, SMS, messaging, voicemail and video) that are all stored in one system, implemented into a single interface. In most traditional systems, messaging systems relied on their own systems, servers, or standalone devices. But unified messaging looks to simplify the user's communication experience by bringing all of the features into one solution. 

Dubai, United Arab Emirates

© techNovus 2020

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